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JRE Help Desk Our JRE Help Desk Support   ((02) 6103 9993)

Severity

(Max Timeframe Resolution)
Routine
(14 Calendar Days)

The issue or problem is not having an immediate or imminent impact on operations or training however may at some point in the future.
Can be resolved without the need for Software Changes or the implementation of a new Software Version. The issue may require the attendance of the Contractor’s subject matter expert.

Priority
(5 Calendar Days)

The issue or problem is not having an immediate or imminent impact on operations or training however may at some point in the immediate future.
Can be resolved without the need for Software Changes or the implementation of a new Software Version.

Urgent
(24 hours)

The issue or problem is having an immediate or imminent impact on operations or training.
Can be resolved without the need for Software Changes or the implementation of a new Software Version.

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